FAQs
Frequently Asked Questions
How do I confirm my order after placing it?
After placing your order on our website, our team will call you to confirm your order details before processing it.
Can I exchange a product if the size doesn’t fit?
Yes, size exchanges are allowed. You must inform us within 24 hours of receiving the parcel and share clear images of the product in unused, unwashed, and tag-intact condition. After approval, you must return the parcel to us yourself within 7 days. Return delivery charges are your responsibility.
What if the product I received is damaged or incorrect?
If the item is damaged or incorrect, contact us on WhatsApp within 24 hours with photos. Upon approval, send the product back within 7 days. Only the product price will be refunded, not any shipping charges.
Can I return a product if I don’t like it?
Returns are accepted only if the item is unused, unwashed, and reported within 24 hours. Approval is required before sending back the product at your own cost within 7 days. Only the product price will be refunded.
Will you arrange a courier for return or exchange?
No, we do not provide courier pickup service. You need to send the product back using a reliable courier, paying return delivery charges yourself.
In what condition should the item be returned?
Items must be unused, unwashed, and with original tags attached. Products damaged during return transit or appearing used will not be accepted. Please pack carefully and send clear pictures before dispatch.
How many days do I have to return or exchange an item?
Once approved, the product must reach us within 7 calendar days from the day you received it.
Is delivery cost refundable on return or exchange?
No, delivery charges are non-refundable. Only the product price will be refunded if approved. You will also bear the return shipping charges.